Arts of Ranilyn is an independent art shop operated by Ranilyn.

Website: https://ranscreates.com

For privacy-related questions or requests, you may contact us through the contact information provided on our website.

We collect personal information that you provide when you:

• Place an order
• Create an account
• Subscribe to our newsletter
• Contact us or request customer support
• Submit a product review

Depending on how you interact with our website, this may include:

• Name
• Email address
• Billing and shipping address
• Phone number
• Order and purchase details
• Information you provide when contacting us
• Payment-related information or proof of payment when using manual payment methods

We collect only information that is reasonably necessary to provide our products and services.

We may use your personal information to:

• Process and fulfill your orders
• Arrange shipping and delivery
• Confirm and verify payments
• Communicate with you about your orders
• Respond to questions and customer service requests
• Manage your customer account, if you create one
• Send newsletters and updates if you have subscribed
• Display and manage product reviews
• Maintain and improve the security and functionality of our website
• Comply with applicable legal, accounting, and administrative requirements

We do not sell your personal information.

We offer manual payment options such as GCash or bank transfer.

When you choose a manual payment method, you may be asked to provide proof of payment so that we can verify your transaction. We use this information only as necessary to verify and process your order. We do not store your complete GCash, bank, or other payment account credentials.

Please avoid including unnecessary personal or financial information in payment screenshots or other documents you submit to us.

To fulfill your order, we may need to share necessary information, such as your name, delivery address, phone number, and order details, with shipping or delivery providers.

Only information reasonably necessary to deliver your order will be shared.

When you leave a product review, we collect the information you provide in the review form, along with information such as your IP address and browser details that may be used for spam detection and website security.

Your review and the name or display name you provide may be publicly visible on the relevant product page.

Please avoid including sensitive or unnecessary personal information in your reviews.

If you choose to subscribe to our newsletter, we will use the email address you provide to send updates about new artworks, sales, and Gentle Hours Mail Club news.

You may unsubscribe at any time using the unsubscribe option included in our emails.

Our website uses cookies to help provide a smooth shopping experience. Cookies may be used to remember items in your shopping cart, maintain your session, and support essential website functions.

Some cookies may also be placed by third-party services used on our website. You can manage or disable cookies through your browser settings, although some website features may not function properly as a result.

We may use third-party services to help us operate our website, process orders, communicate with customers, process payments, send newsletters, prevent spam, and deliver orders.

These third parties may process personal information on our behalf or as necessary to provide their services.

We aim to work with service providers that take reasonable measures to protect personal information.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

• Complete and document transactions
• Provide customer support
• Maintain business and accounting records
• Resolve disputes
• Prevent fraud or misuse
• Comply with legal or regulatory requirements

When information is no longer necessary, we take reasonable steps to securely delete, destroy, or anonymize it where appropriate.

We take reasonable organizational and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Under applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173), you may have rights regarding your personal information, including the right to:

• Be informed about how your personal information is collected and used
• Request access to personal information we hold about you Request correction of inaccurate or incomplete information
• Object to certain processing of your personal information
• Request deletion or blocking of personal information where applicable
• Exercise other rights provided by applicable privacy laws

To make a privacy-related request, please contact us using the contact information on our website. We may need to verify your identity before processing certain requests.

Our website is not intended to knowingly collect personal information from children without appropriate consent from a parent or guardian.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us through the contact information provided on our website.